Shipping Time

Order processing time is typically 3-5 business days. Your order may ship sooner than this, but no later. Please be aware that once your package is handed over to the USPS, we no longer have control over any delays your order may experience during the shipping process.
Priority 2 Day shipping does not guarantee how long it will take us to ship your order, nor does it guarantee exactly how long it will take USPS to deliver your package. This is an estimate of how many business days your order will take to reach you. There are many different things that can factor into how long it takes for you to receive your package.


Shipping Delays

Once a package is handed over to the USPS, we no longer have control over your package. First Class Mail does not guarantee a delivery time frame. In most cases, your mail is sitting in a USPS distribution center due to a delay that we have no way of knowing about and will eventually continue to move along in the normal process. We don’t have any more information to give you than the tracking numbers we sent you. You can call to start an investigation or submit a missing mail request: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation progresses, usually the package will have started to move again. An investigation cannot be opened if it has been less than 7 business days. 


Delivery Issues

Once a package is handed over to the USPS, we no longer have control over your package. First Class Mail does not cover missing packages, especially if USPS has marked them “Delivered.” In most cases, your package has been accidentally delivered to a neighbor with a similar street or house number. We recommend you reach out to your mail carrier or the local post office. We are not able to contact your post office or mail carrier in any way. You can call to start an investigation or submit a missing mail request if you do not hear back from your carrier: 1-800-ASK-USPS or https://www.usps.com/help/missing-mail.htm. Please be aware, this can take 7-10 business days to receive an answer. By the time the investigation reaches your local Post Office or Mail Carrier, the package has been missing for a while so starting with your local office or carrier will be the fastest way to make progress.